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Terms of Sale

These Terms and Conditions apply to the users of this website www.letsfurniture.com ("Website") which is owned and operated by LF Retail Private Limited ("LF"), a company incorporated under the Companies Act, 2013 having its registered office at B 15/16 Vidyut Nagar, Lane No. 9, Koregaon Park, Pune 411001.

Your use of this Website is regulated by these Terms & Conditions as provided herein. Your visit, dealing, transacting and/or otherwise using this Website shall be treated as your acceptance of these Terms & Conditions in entirety. These Terms & Conditions shall be treated as legally binding and enforceable agreement between LF and You. If You do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then You should stop dealing with and/or do any transaction on this Website.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.  YOUR RESPONSIBILITY

1.1 In these Terms and Conditions, and in the context of a registered user or where the context so requires, the term 'You' shall mean any natural or legal person who has agreed to become a member of the Website and/or has accepted these Terms and Conditions contained in this electronic record and has allocated himself/herself a unique identification user name or "User ID" and "Password".

1.2 You accept that LF has the right to amend these terms and conditions at any time without prior notice to You and consequently You agree to review these terms and conditions on a periodical basis.

1.3 You agree that in no event shall LF be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Website or for the delay or inability to use the Website, or for any information, products, and services obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract or strict liability or any other law or otherwise.

1.4 You agree to provide accurate, true and complete updated information of yourself as requested for by LF at the time of registration and/or from time to time. Should you provide any data or information which LF has reason to believe to be false, inaccurate or incomplete, LF shall have the right to terminate or suspend your account/membership and deny you access to the Website.

2. ELIGIBILITY

You shall use the Website only if You are competent to enter into a legally binding contract under the provisions of the Indian Contract Act, 1872. If You are a minor and if You wish to visit, use, deal and/or transact at the Website, You may do so through your legal guardian or parents who have registered themselves as Registered Users of the Website.

3. REGISTRATION DATA AND PASSWORD

You shall be entitled to use the Website for any transaction after getting yourself registered on the Website. For registration You shall give accurate information and, where such information changes over time, update such information without undue delay. You shall ensure that your e-mail address, as supplied to LF, is current at all times and an address at which You can be contacted.

You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify LF of any unauthorized use of your password or account or any other breach of security, and ensure that You exit from your account at the end of each session. LF cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

You shall ensure that your data is not accessible by third parties and are liable for all transactions and other activities carried out under your data. If and to the extent You become aware that third parties are misusing your data, you shall notify LF thereof without undue delay in writing, or, as the case may be, by e-mail. LF cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

You agree and undertake that you shall be solely responsible for the Information provided by You and confirm that the information submitted by You:

  1. is correct, complete, relevant and accurate and is not fraudulent.

  2. do not “stalk” or otherwise harass another User;

  3. do not and shall not infringe on any third party's intellectual property, trade secret and/or other proprietary rights and/or rights of publicity and/or privacy.

  4. shall not be defamatory, libelous, unlawfully threatening and/or unlawfully harassing.

  5. shall not be indecent, obscene and/or contain pornography and/or contain any thing which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.

  6. shall not be seditious, offensive, abusive, liable to incite racial, ethnic and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and/or which may cause annoyance and/or inconvenience.

  7. shall not constitute and/or encourage conduct that would be considered a criminal offence, give rise to civil liability, and/or otherwise be contrary to the law.

  8. shall not be or include material that is technically harmful (including, without limitation, computer/mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.

  9. shall not create liability for LF or cause LF to lose (in whole or in part) the services of the LF's ISPs or other suppliers.

  10. is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of 'spam' or solicitation.

  11. is not illegal in any other way.

In using the Website, You agree that You will not impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity and/or engage in any activities intended to withhold or cloak identity or contact information.

4. ONLINE ORDER / PAYMENT

4.1  You accept that on ordering online from the Website You are deemed to have placed an order with LF for purchase of the specified product. You recognize that You can purchase any product through the Website only through your membership account and all payments shall be made in full and shall be accepted only in advance through valid and authorized credit/debit cards, net banking and loan facility which is subject to approval by the relevant loan provider.

4.2  During the process of purchase on the Website, you will be appropriately guided through various stages from choosing your product to confirmation of your payment and product. A price and location wise delivery charges may be displayed in relation to each piece of product on the Website, which are exclusive of any applicable taxes. At the time you continue to checkout your order on the Website, the total price will be shown which will be inclusive of the product price and the applicable taxes payable by you.

4.3  You shall be entitled to use your valid credit/debit cards and net banking facility to make advance payment against any transaction being effected at the Website and/or you can make payment via cash on delivery mode subject to a limit of Rupees 25,000/- (Rupees Twenty Five Thousand only) only. You undertake and confirm that you shall be solely responsible for any cost, expense, loss and/or damage which may be suffered by You due to furnishing of wrong information relating to your credit/debit and/or any other payment cards or online banking accounts.

4.4  LF reserves the right to refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion.

5. REPRESENTATIONS AND WARRANTIES

5.1  You represent and warrant that you are the owner and/or are authorized to share the information you provide on the Website. You further confirm that the information is correct, complete, accurate, not misleading, does not violate any statutory enactment, notification, order, circular, policy, rules and regulations, is not injurious to any person and/or property.

5.2  You understand that LF cannot control the accuracy of information/detail submitted by anybody on the Website and therefore agree that LF shall not be responsible for any loss, damage, cost, expenses due to inaccuracy of any detail/information submitted by You or anybody else on the Website.

5.3  You understand that specifications of any Product sent to a third party from the Website will be powered by LF, and LF will not be responsible for any loss, damage, cost, expenses incurred to such a third party due to inaccuracy of any detail of the information sent by You.

5.4  You agree and confirm that you shall abide by all notices and all terms and conditions (as updated from time to time) contained and mentioned herein.

5.5  You undertake and confirm that You shall not use LF’s Website, services and/or materials therein for any purpose that is unlawful and/or prohibited by these Terms and Conditions and/or under any applicable laws, rulings, notifications, orders of any court or statutory authority. You shall not use the Website, services and/or materials therein in any manner which could damage, disable, overburden and/or impair the Website and/or any services therein and/or the network(s) connected to the Website and interfere with other User’s use and enjoyment of the Website and/or services therein.

5.6  You shall not attempt to gain unauthorized access to any service on the Website, other User’s Account(s), computer systems and/or networks connected to the Website through hacking, phishing, password mining and/or any other means (whether now known or hereafter developed or invented).

5.7  You shall not attempt to obtain any materials or information through any means not intentionally made available to Users through the Website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Your right to access the Website.

5.8  You shall not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain passwords, accounts, or private information from any other User.

5.9  You accept that the Products purchased through this Website will be for your own use or consumption, or the use or consumption of persons on behalf of whom you are legally authorized to act and You shall not resell any Product purchased through this Website to third parties.

5.10  You agree that your use of the Website for any purpose such as, but not limited to, sending communication via email or otherwise, information or data, constitutes communication with LF via electronic records and you consent to receive communication via electronic records from LF periodically or as and when required. You accept that communication by LF through courier, post or electronic constitutes proper service of notice or electronic records.

5.11  You agree to retain safely, the detailed instructions received with the Product for future maintenance and upkeep of the Products. You shall also abide by the Maintenance Guidelines available on the Website. LF shall not be liable for defects arising in the Product due to non-adherence of the Maintenance Guidelines by You.

6. DELIVERY

6.1  Once you have made a valid online purchase of Product/s from the Website and upon receipt of full payment in relation to product price and location wise delivery charges, LF will thereafter transmit a confirmation email to your registered email address informing you of the scheduled date of delivery of your Product.

6.2  If the Product ordered by you is available in stock, LF shall exercise all possible measures to ensure that the Product is shipped within 2 weeks, from the date of booking of the order on the Website subject to successful realization of payment made against the said order In case you wish to take the delivery of your order at a later date than the one scheduled for you, you may choose a delivery date from the options given at the time you confirm and pay for your order. You understand and confirm that LF shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of LF, provided, LF takes all reasonable steps to ensure shipment of the Product within the stated timelines.

6.3  You agree to ensure that access is suitable for the delivery of the product at your desired location. LF will not accept cancellation / rejection of the product purchased by you, at the time of delivery on the grounds that access to your desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.), subject to your general right of cancellation under the cancellation clause. Before ordering, you are under an obligation to ensure that there is adequate space to take your purchased furniture through any doorways and windows of your premises, taking note of any restricted passageways, stairs and awkward turns.

6.4  LF currently offers free shipping, packaging and handling of the Products at Pune, Mumbai, Navi Mumbai, Thane and only to pin codes currently serviced by LF designated areas. However, we may arrange to deliver to you outside of this area at an additional delivery cost payable by you, which will be intimated to you once you send us an enquiry to deliver the Product outside the designated area along with the details of the address where you wish the Products to be delivered by us. Presently, LF does not ship the Products outside of India.

6.5  In case You book an order of multiple Products in one transaction, LF would endeavor to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If You purchase multiple Products in a single transaction, then all the Products would be shipped to a single shipping address given by You. If You wish to ship Products to different addresses, then You will have to book separate orders based on delivery addresses.

6.6  In the event your purchased Product remains at LF's warehouse for more than one week during which time you fail to accept delivery after confirmation (despite LF having contacted you to do so), LF reserves the right to claim charges including levies incurred by LF prior to delivery / re-delivery of the product.

6.7  Title and risk of loss for all products ordered by you shall pass on to you upon LF’s shipment/handover to the shipping carrier.

7. PRODUCT WARRANTY

7.1  LF warrants its Products to be free from manufacturing defects (normal wear and tear, fading and stretching excepted) for 1(one) year from the date of purchase, except as provided below under the limited warranty clause. The exceptions or exclusions to this warranty are as follows:

  1. Any warranty claim that is submitted after the expiry of limited warranty period, or without proper proof of purchase will not be considered.

  2. LF products which have been subjected to misuse, neglect, alteration, modification, or attachments, either caused by the original purchaser, shipping, storage, incorrect installation, accident, fire, flood, or acts of God.

  3. The warranty on Glass, Stone, Mirror, Clay and Accessories ceases at the time of acceptance of the Products.

  4. Scratches, dents, stains, wrinkles, colour-fading, weaning/beading of fabric/leather including other changes developed due to normal wear and tear of the products during the usage.

  5. Any damage caused by You which includes but not limited to physical damage to the products, negligence, cuts, any external damages to the products while shifting by self or by your representative and any other damages apart from manufacturing damage.

  6. Natural markings such as scars, brands, grain variations, wrinkles, color variations, fine hairline cracks in wooden / veneer surfaces etc. will be considered normal characteristics and not construed as defects.

7.2  In the event of a defect in material or workmanship covered by this warranty, LF will endeavor to repair or replace the defective product at their sole discretion, within a reasonable amount of time. We reserve the right to require damaged parts to be returned to us upon request.

7.3  You are informed that after the devised repairs/rectification and/ or alteration, if any, to mitigate the problem, the Product may be subject to change in appearance compared to the Product as originally purchased by You. For wooden, metal and upholstered parts, the replacement component may have a shade different than the original.

7.4  This warranty program is revocable at any time by LF. Revocation of the warranty is at the fullest discretion of LF and the same shall be intimated to You by updating, amending these Terms and Conditions on the Website. LF and its suppliers and dealers will not be liable for any special, incidental, consequential or indirect damages, even if it has reason to know in advance that they are possible. For claims or questions concerning this warranty, please contact LF Retail Pvt. Ltd. Customer Support department on support@letsfurniture.com

7.5  All terms, conditions and warranties implied by law, trade use or otherwise (including but not limited to any warranties as to quality or fitness for purpose) are excluded to the extent permitted by law.

8. PRODUCT ASSEMBLY AND INSTALLATION

8.1  We provide free assembly / installation services at the time of delivery at our designated service areas only which will be intimated to you at the time you book your order with us. In case you wish to install / assemble the Products on your own, then in such a case, any damages arising from the installation / assembly of the product by You shall be borne entirely by You and LF shall not accept any claims for damage arising out of installation / assembly of the Product done by You.

8.2  However, in case You wish to procure LF’s services for installation / assembly purpose in LF’s non-designated areas and/or wish to procure our services for any subsequent installation, LF will arrange for the same at such a cost payable by You which shall be determined on a case to case basis.

8.3  We provide assembly/installation services at our designated service areas at the time of delivery only. However, if you wish to assemble/install your ordered product at a later date, please inform us the same by email with your desired date so that we may arrange to schedule your assembly/installation services on such date. This may be at an additional cost which will be intimated to you prior to confirming your request.

9. CANCELLATION POLICY

9.1  No Cancellations will be entertained by LF after the order has been placed by You.

9.2  LF reserves its right at any time after receipt of Your order to accept or decline Your order for any reason whatsoever. LF further reserves the right at any time after receipt of Your order to supply less quantity than ordered by You subject to prior notice to You. LF hereby informs You that Your receipt of an electronic or other form of order confirmation does not signify LF’s acceptance of Your order nor does it constitute confirmation of LF’s offer to sell.

9.3  LF shall also have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. LF shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Your credit / debit / cash card has been charged. If Your credit/debit/cash card has already been charged for the purchase and Your order is cancelled, LF shall immediately within 7 - 10 working days issue a credit to Your credit/debit/cash card account for the amount of the charge. The credit to the customers account thereafter will depend on the processing time taken by their card provider and LF will not be responsible for any such delays.

10. RETURN POLICY

10.1  Returns are allowed only on products with manufacturing defects. At the time of delivery, you should carry out a visual inspection of the product before signing to declare that you have received your order in good condition. After your acceptance of the Product at the time of delivery including the assembly/installation services availed by you, , the Product will not be applicable under the return policy.

10.2  LF reserves the right to determine and confirm a manufacturing defect in the Product. After the written confirmation of such a manufacturing defect in the Product from LF, You shall be entitled to a refund of that Product, and the same shall be processed within 7-10 working days. You will be credited the refund via the same online mode of payment used for purchasing the Product. In case of loan facility availed by you, We will repay the down-payment amount to you after deducting the processing fees, if applicable. Further, please contact your loan provider for repayment of EMI’s deposited by you till date.

10.3  You shall be responsible to ensure that the product is in its original state and is unused before placing a returns request. You shall ensure that all the items including price tags, labels, original packing, freebies and accessories are packed with the package as received.

10.4  There are certain exceptions to the return policy as mentioned herein:

  1. If the product is not returned in the original state or is in used state, the return would not be accepted.

  2. If the product is not returned along with the price tags, labels, freebies, accessories, the return would not be accepted.

  3. If the Serial number or Label is tampered, the return would not be accepted.

  4. In case the product is damaged due to misuse or incidental damage, the return would not be accepted.

11. REPLACEMENT / EXCHANGE POLICY

11.1  All of LF’s Products have transit insurance. If the Product is damaged, LF will arrange a replacement of the Product as soon as possible, depending upon the availability of the Product. In some instances it is possible to repair damages and/or defects with replacement parts, which is at the sole discretion of LF. Replacement / exchange option is available only for damage intimation at the time of delivery and once the Product has been delivered, no claims on transit damage will be accepted.

11.2  Defective goods (those with manufacturing defects) are handled differently than damaged goods (which are damaged in shipping). In case the Product is found having such defect(s), You can apply for an exchange / replacement of the defective Product by notifying LF immediately, and, if so requested by LF, return the defective Product to LF for exchange / replacement. LF reserve the right to determine and confirm a manufacturing defect in the Product. In case a manufacturing defect is reported post delivery of the Product, LF reserves the right at its sole discretion to either replace / repair / exchange full or part of the Product.

11.3  In case any free item delivered to You is found defective/damaged, then LF shall arrange the replacement of the free item only and the main Product shall not be replaced, as per the Exchange Policy.

12. FORCE MAJEURE

LF shall not be liable for any failure and/or delay on its part in performing any of its obligations under these Terms and Conditions and/or for any loss, damages, costs, charges and expenses incurred and/or suffered by You by reason thereof if such failure and/or delay shall be a result of or arising out of Force Majeure Event as set out herein.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of LF, including, but not limited to unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and / or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of LF hereto which prevents timely fulfillment of obligation of LF hereunder.

13. INDEMNIFICATION

You agree to indemnify, defend and hold harmless LF from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by LF that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms and Conditions.

14. DISCLAIMER

14.1  The information contained in the Website is only for your general information about LF. It does not constitute advice and you should not rely upon such information for making/refraining from and/or making any decision.

14.2  LF hereby excludes any warranty, either express or implied, as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the Website or any of its contents.

14.3  By accessing the Website, you agree that LF will not be liable for any direct/indirect or consequential loss, damages or compensation arising from the use of the information and material contained in the Website or from your access of other material on the Internet via web links for this Website.

15. JURISDICTION

All claims, differences and disputes arising under or in connection with or in relation hereto to the Website including these Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Pune, India only.