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Returns & Warranty

  • When I receive the product, what details should I check for?

Please check for all the following items when the product is delivered to you:

1.  Check all surfaces of the product for any kind of damage such as breakages, cracks, chip-offs, unfinished patches, insect infestations etc.

2.  If the product is dusty or not shiny enough, our team will be able to fix this immediately by applying a coat of wood polish, by rubbing the surface with a clean cloth or vaccuming an upholstered product.

3.  For all products that involve assembly, please be present while the delivery team assembles the product so you are sure that every element of your purchase is present and correctly attached.

4.  For all products kept on the floor, check to see that the product stands stable and the weight is evenly distributed across all the legs. In case of an uneven leg (less than 5 mm difference), our team will install bushes at the foot of that leg to balance the product better; in case the difference in length of the leg is more than 5 mm, we will provide a replacement (or repair) based on the extent of change needed.

5.  For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it

6.  We do our best to ensure that the internal parts of storage products are well finished so as not to have any rough edges or splinters. However the sheen of the polish of the internal areas may not match the sheen of the external areas

7.  Wood possesses natural qualities such as differing grain patterns, minimal stain differences and small knots. These qualities should not be viewed as defects and do not impact the structure or quality of your product. Any defects that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are acceptable on hard wood products.

8.  Hard wood products may expand slightly during the monsoon months because of which some drawers / shutters may get stuck. This is normal, and nothing to be worried about.

Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the Warranty Policy. Please check Terms of Sale for further details.

  • What if I receive a damaged product?

We follow a very stringent quality control plan for all our products however in case of damage during transport or any other reason, we will replace or repair the product as soon as possible, according to the extent of damage. If the defects in product are pointed out to our team at the time of delivery, we will do our best to rectify the damage as far as possible. If it is not, we will replace or allow cancellation of your order. For further details, please refer to our Terms of Sale. We will only be able to repair or replace products that have manufacturing defects as assessed by our team.

  • How do I return an item purchased from you?

Returns are only allowed on products with manufacturing defects. At the time of delivery, you should carry out a visual inspection before signing to declare that you have received your order in good condition. Once you have accepted the product at the time of delivery including the assembly / installation service the Product will not be applicable for a return.

  • Who bears the shipping costs for the returned products?

We will pick up product that qualifies under our Return Policy from your address & bear the shipping cost.

  • Can I return a product in case I do not want it or do not like it?

Items cannot be returned for any reason other than on account of manufacturing defects.

  • Do you offer replacements and exchanges?

If you recieve a damaged or defective product, we will arrange a replacement of the Product as soon as possible, depending upon the availability of the Product. However, replacement/exchange option is available only for damage intimation at the time of delivery.

  • What is your policy regarding cancellation of orders?

We take great care to provide you with furniture that is ideally suited to your home. Please note, we will not be able to process cancellation requests after the order is delivered. Cancellation may be possible if you have informed us prior to the dispatch of your product.

NOTE

Once we have delivered the product and left your premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform our delivery team. Our customer support staff will assist you with any further questions you may have. You may contact us from Monday to Friday between 11:00 am and 6:00 pm (Except National Holidays) on our customer support number +91 20 26150099 or email us on support@letsfurniture.com