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Privacy Policy

Privacy Policy

This Privacy Policy explains the policy regarding the collection, storage, use, disclosure, transfer and protection of Your sensitive personal data or information while using the website www.letsfurniture.com which is owned and operated by LF Retail Private Limited (“LF” or “We”) a company incorporated under the Companies Act, 2013 having its registered office at B 15/16 Vidyut Nagar, Lane No. 9, Koregaon Park, Pune 411001 for all of LF’s Products and/or Services ("Services"). This Privacy Policy forms part and parcel of the Terms of Use for the Services provided by LF. We value the information You provide us and want you to be confident that we are committed to protecting your privacy. .

This policy may change as we update, improve and expand the Services, so please check it periodically. By accessing letsfurniture.com or otherwise using the Services, you consent to collection, storage, and use of the sensitive personal data or information You provide (including any changes thereto as provided by You) for any of the Services offered by Us.

  2. We collect and process the information from You from the following sources to provide better services:

    1. Registration data:

      This includes basic contact information such as name, address, pin code, contact number and email address etc. provided at the time of registration to use letsfurniture.com and seeking or obtaining Products / Services from Us.

    2. Paid service data:

      When you make any payment for the Products / Services, LF or its payment gateway provider may collect your purchase, address or billing information, including your debit or credit card number and expiration date etc. wherein such details is not held by LF and is held by the Payment Gateway Provider (i.e. HDFC Bank Ltd.) only.

    3. Voluntary information:

      LF may collect additional information at other times, including but not limited to, when You provide feedback, change your content or email preferences, respond to a survey, or communicate with LF.

    4. Cookies:

      LF uses data collection devices such as "cookies" on certain pages of its website. Cookies are small files which are stored on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of  "cookies". Cookies help us to provide information, which is targeted to your interests. Cookies may be used whether you register with us or not. 

  4. letsfurniture.com may, from time to time, contain links to and from other websites or applications to give you a better service. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the application, you are visiting and we do not accept any responsibility or liability for these policies. We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.

  6.  The Information as supplied by you enables us to improve the Services and provide you the most user-friendly experience. All required information is service dependent and we may use the above said user Information to maintain, protect and improve the Services and for developing new products / services. We may also use Your email address or personally identifiable information to send commercial or marketing messages without Your consent [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use Your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).

    Without limitation to the foregoing, your information may be used for the following  purposes:

    1. provide tips or guidance on how to use our website, inform you of new features on our website, or provide other information that may be of interest to you;

    2. business processes, operations and management including but not limited to performance of the business, operation of the services, entering into or performing any contract, maintaining quality of the services, providing support to the products or services You have obtained from us, managing company assets;

    3. processing Your order, corresponding with You, fulfilling Your transaction requests and delivering the programs, products, information, and services requested by You or other services related inquiries;

    4. managing Client Contacts profiles including but not limited to the business relationship between the Clients and Client Contacts, administering and developing our business relationship with You, providing You with information, products or services that You request from us or which We feel may interest You, record keeping and other general administrative and services related processes;

    5. ensuring the safety and protection of the rights or property of LF or its business;

    6. complying with applicable legal requirements including but not limited to governmental reporting, etc. and fulfilling statutory / legal obligations as a service provider under applicable laws, adhering to judicial or administrative orders, compliance with laws;

    7. contacting You via surveys to conduct research about Your opinion of current products / services or of potential new products / services that may be offered by us;

    8. monitoring or recording of certain calls, chats and other interactions relating to the online transactions which may involve You calling us or us calling You and online chats for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction;

    9. while conducting daily business / operations such Sensitive Personal Data or Information may be provided to affiliates and associate companies, employees / staff of LF and Third Party's for the purpose of processing such Sensitive Personal Data or Information for or on our behalf including but not limited to helping us to perform statistical analysis, send You email or postal mail, provide customer support / support services, arrange for deliveries of programs, products, information, and services etc;

    10. direct marketing and promotional purposes;

    11. operating Website, improving the content of our Website to offer You better products and / or services and to ensure that content from our Website is presented in the most effective manner for You.

  8.  LF shares Your information with any third party without obtaining Your prior consent in the following limited circumstances:

    1. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms or for complying with the applicable laws and regulations.

    2. LF proposes to share such information within its group companies and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

    3. LF may disclose information to third parties to detect, prevent or otherwise address fraud, security or technical issues or protect the rights, property or safety of us, our users or others or in order to enforce or apply our terms of use. 

  10. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

  11. OTHERS
  12. We always seek to improve the Products / Services we offer, which are dynamic and innovative in nature. We often introduce new features, some of which may result in the collection of new information. If we start collecting substantially new type of information and materially change how we handle your data, we modify this Privacy Policy accordingly.

    If you have any questions or concerns regarding this privacy policy, you should contact us at support@letsfurniture.com