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Payment Methods

  • What are the various payment options available on to me?

LetsFurniture strives to ensure complete peace of mind and security to you while shopping on our website. You can shop on www.letsfurniture.com with confidence using any of the following options;

1.  Any valid Mastercard or Visa Credit card.

2.  Mastercard, Visa and Mastero Debit cards.

3.  Avail an easy Credit Card EMI from

a. HDFC Bank
b. ICICI Bank
c. Axis Bank
d. Kotak Mahindra Bank
e. State Bank of India
f. Standard Chartered Bank
g. HSBC
h. Induslnd Bank

4.  Net banking facility from over 50 Indian Banks.

5.  Interest Free EMI facility from Bajaj Finance Limited

  • Is it safe to use my credit card, debit card or net banking?

Your shopping experience with LetsFurniture is 100% safe. We use the HDFC Bank payment gateway, a leading Indian bank in compliance with all security regulations.

  • Does LetsFurniture store my card or account information?

LetsFurniture does not collect or store your account information. Your transaction is authorized by HDFC Bank directly without any information passing through us. However we monitor and review transactions on a regular basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate / limit any damage that may be caused from the same.

  • Whilst conducting an online transaction, what should I keep on hand?
  1. For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
  2. For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.
  3. For Net Banking you need to keep your account number as well as your IPIN handy. During the payment process using netbanking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the LetsFurniture website with your order details which you can keep a copy of.

Never press the browser back button when the transaction is still currently being done.

  • Do you have a cash on delivery option that I can avail of?

Sorry we do not offer a Cash on Delivery option.

  • Do you have a card on delivery option that I can avail of?

Yes we do offer a Card on Delivery option. You may chose this option and swipe either your credit or debit card at the time of delivery. For any additional verification and / or pre-payment requirements, we will contact you via telephone.

  • Will I be asked to share card information, account information or passwords over phone or email?

The LetsFurniture team will never request you to share any of your card details over email or phone. The only time when you may be asked for your 16 digit card number is if you apply for a loan with Bajaj Finance Limited.

  • What should I do if a transaction fails?

Transactions could fail due to multiple reasons. Please check for the following:

  • Information passed on to payment gateway is accurate, such as; account details, billing address, password (for net banking)
  • Your Internet connection is disrupted in the process of completing your transaction.

If your account has been debited after a payment failure, it will be retracted within 7 working days. Please contact our support staff at support@letsfurniture.com for any further queries you may have.

  • What if I want to buy in bulk? Do You Offer A Trade or Volume Discount?

Please contact us at sales@letsfurniture.com with your details and we would be happy to help.


Financing By Bajaj Finance Limited

  • What are the eligibility criteria to avail financing by Bajaj Finance Limited?
  1. Your order value should exceed INR 30,000
  2. You should meet at least one of the following criteria:

If you are a salaried employee between 23 - 60 years of age:

  1. Have a Credit Card
  2. Have your salary income proof
  3. Are an existing Bajaj Finance customer
  4. Are a Bajaj EMI card holder
  5. You have availed a loan from other financial institutions in the past

If you are self-employed and between 23 - 65 years of age:

  1. Have a Credit Card
  2. Are an existing Bajaj Finance customer
  3. You have availed a loan from other financial institutions in the past
  4. Your banking records

  • How can I avail the EMI Loan from Bajaj Finance Limited?

Select the "Bajaj Finance EMI" on our checkout page and pay a processing fee of Rs. 749/-. On clicking "Pay Now", you will be redirected to our payment gateway to complete the transaction. After placing your order you will be requested to fill a form with some preliminary information. You will also receive an email confirming your order with us. Please fill the form, with the required details, to initiate the loan approval process. Please note that we will not be able to commence the process without these details from you.

  • To explain the process a little better…



 

 

 



  • Are there any additional payments I need to make to avail of Bajaj Financing?

We offer Interest Free finance in association with Bajaj Finance. However, if you who wish to avail this payment method, you will be required to pay a processing fee of Rs. 749/- at the time of ordering. In the event of your loan application being rejected or you choosing to not avail the loan, the processing fee of Rs. 749/- will be refunded by us within 5-7 working days.

  • What documents will I have to submit?

Once your loan is approved, all KYC documents (PAN card, proof of the shipping address, one photograph and a cancelled cheque) will be required (in all instances) along with the down payment. Additional documents will be required in the following two instances:

Loan Applications for Individuals with Salary Accounts:

  • Bank statements for the last three months
  • Salary payslips for the last two months

Loan Applications for Existing Bajaj Finance Limited (Bajaj Finserv) Card Holders:

  • Copy of the EMI Card
  • Please keep in mind:

The order and delivery address must be in the same name and address as the loan applicant. In case of a rented house, the customer must be staying at the current place for at least 6 months and the rent agreement should reflect the same. Else, Bajaj Finance Limited may need a previous rent agreement in addition to the other documents to establish a proof of address (electricity bill, etc.). If shipping address is meant for a new house, Bajaj Finance Limited will need the corresponding Purchase Deed as an address proof. LetsFurniture is only a facilitator and has no say in the approval / delay / rejection of the loan. This is at the sole discretion of Bajaj Finance Limited.

  • How do I submit the documents?

Our customer care executives will visit you at a time convenient to you and collect the documents and down-payment (if applicable). They will carry the ECS mandate form and loan application form which you will need to fill out and sign. Please note that the applicant will have to be personally present to sign the form.

  • Can my application get rejected? What do I do in that case?

In case your loan application is not accepted by Bajaj Finance Limited, you will have to place a new order with an alternate method of payment. The current order for which the loan was requested will be cancelled.

  • How would my EMI payment schedule look like?

Currently the plan offered by us is the '11/1 Scheme' where you will be required to make a down-payment for the 1st installment and the remaining amount in 10 EMIs. For example, if you make a purchase of INR 99,000 and opt for the "Bajaj Finance EMI", you will be required to make a down-payment of INR 9,000 after your application is approved, while submitting the relevant documents. The remaining amount will be deducted from your account in 10 EMIs of INR 9,000 each. Other schemes to suit your loan amount, payment schedule requirements, eligibility etc. are also available. Please contact our customer care for details.

  • Is there any upper limit on the loan amount?

You can apply for a loan for up to INR 4,50,000/-

  • On what date would the EMIs be deducted from my account? Can I check the schedule?

EMIs will be deducted on 2nd of every month through your bank ECS only. Once your loan is processed, Bajaj Finance Limited will provide you with login details. With these credentials, you can login and check the EMI schedule.

  • How do I know the status of my application?

Once the application is processed, we will inform you about the approval / rejection of your application. In case of approval, you will also receive an SMS from Bajaj Finance Limited.

  • What if I have to cancel the loan against product return?

If your order qualifies under the 'Product Return' policy as mentioned in our 'Terms of Sale', LetsFurniture will return the down-payment amount to you minus the processing fees and cancellation charges if applicable. Bajaj Finance Limited will repay the EMIs you have deposited thus far.

  • Can I prepay the loan? Is there any prepayment penalty?

You can either do a part-prepayment or prepay the entire loan. There is no penalty on prepayment of a loan. For more questions on prepayment policy, please visit http://www.bajajfinservlending.in/lifestyle-finance.aspx

  • Anything else I need to keep in mind?

Please ensure that the order is in name of the same person who is availing financing. The name on the invoice should exactly match your name on your PAN card. The delivery address must be the same as the billing address In case you are using your credit card to apply for the loan, please ensure that you use the same credit card to make the down-payment.

  • Will I be asked to share card information, account information or passwords over phone or email?

The LetsFurniture team will never request you to share any of your payment details over email or phone. The only time when you will be asked for your 16 digit card number is if you apply for a loan with Bajaj Finance Limited.

For more questions on Bajaj Lifestyle financing, please visit http://www.bajajfinservlending.in/lifestyle-finance.aspx , or contact us call +91.20 26150099, email : accounts@letsfurniture.com